Job profile

Job title: Senior Intelligence Analyst

Location: Compass House, Dundee

Responsible to: Intelligence and Analysis Manager

Principle working contacts

• Head of Intelligence
• Intelligence and Analysis Manager
• Information Analysts
• Intelligence Researchers
• Strategic Data Officers
• Business and Digital transformation Teams
• Information Governance Team
• Managers and employees of the Care Inspectorate
• External Agencies

Job purpose

• The senior intelligence analyst is a technical specialist who is responsible for leading and overseeing the production of a variety of cutting edge analytical products that meet professional standards to support the organisation to be risk-based and intelligence led.
• The senior intelligence analyst will support the intelligence and analysis manager to manage the day-to-day work and development of the information analysts, researchers and strategic data officers working in the Care Inspectorate intelligence team.
• The senior intelligence analyst provides clear direction, guidance, support and challenge to information analysts, researchers and strategic data officers ensuring they understand and consistently apply structured analytical methodologies. They lead, enable and support staff to use a range of innovative analytical techniques.

Key responsibilities

Contribution to people management:

• The Senior Intelligence Analyst is involved in the selection of new team members and developing business improvement ideas that enhance working practices.
• They work closely with the Intelligence Manager supporting them to address performance and development of the team and to plan ahead, anticipating and responding to changing priorities, effectively using resources to deliver products to agreed timescales.
• Allocates work amongst team members, taking account of skills and workload of team members.
• Promote consistent, high quality practice amongst team members, encouraging them to give of their best and continually strive to improve performance and consolidate excellence.
• Share feedback with Intelligence & Analysis Manager to support them to manage the performance and monitor standards and consistency of practice of all team members.
• Promote diversity and equality of opportunity, ensuring that these principles are upheld across all areas of service delivery.
• Support the Intelligence & Analysis Manager to ensure codes of practice and operational standards are met in respect of the team’s areas of responsibility.
• Support the Intelligence & Analysis Manager to ensure the delivery of continuous improvement and the deployment of quality assurance systems and processes.
• Use professional knowledge to support the development of consistent practice.

Intelligence and analysis:

• Produces analytical reports of the greatest scope, complexity, impact and priority to agreed timescales and professional standards.
• Is a highly skilled analyst with considerable expertise in at least some of the following: Intelligence analysis, statistical analysis and reporting; data science, performance analysis and reporting.
• Brings their analytical skills to bear within a complex data environment, with the technical skills to manage and developing data assets in collaboration with colleagues across with organisation.
• Supervises small ‘virtual teams’ on cross cutting projects.
• Promotes the Code of Practice for Official Statistics, producing high quality statistical publications which meet the needs of a wide range of users both within the Care Inspectorate and outside.
• Provides advice on statistical and analytical methods and is highly skilled in a range of associated software.
• Supports the Intelligence Team to develop new and innovative approaches to turning large quantities of operational data into valuable information assets and managing those assets to deliver valuable intelligence products.
• Delivers, and support the team to deliver high quality intelligence products that provide advice and recommendations to decision-makers

 Relationship management:

• Builds and maintains strong working relationships with a range of customers, managing customer expectations and ensuring products meet customer requirements.
• Represents the team at a variety of fora, both within the Care Inspectorate and outside, including government departments, the care sector and professional groups.
• Ensures effective working protocols in accordance with the Care Inspectorate’s Communications, Human Resources, Finance, ICT and Operations function.
• Projects a professional image for the Care Inspectorate when dealing with colleagues and external stakeholders.
• Demonstrates enthusiasm for delivering excellent customer service.
• Demonstrates a commitment to the Care Inspectorate’s aims, vision and values.
• Carries out duties in accordance with our Health and Safety policies, procedures, guidance, practices and legislative requirements, taking reasonable care for your safety and that of others who may be affected by what you do or fail to do while at work.

Other duties

This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently, the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.

Person specification

Job title: Business Support Assistant

Attributes 

Experience

Essential:

• Demonstrate a successful track record within a similar role.

Desirable:

• Experience of working with external/internal contacts at all levels.
• Experience of working within the social care sector.

Education, qualifications and training

Essential:

• You will be educated to SCQF Level 5

Skills and knowledge

Essential: 

• Good working knowledge of IT to include word, excel and PowerPoint.
• Excellent telephone and customer service skills.
• Good interpersonal skills.
• Excellent organisational skills.
• Ability to work on own initiative and prioritisation of workload.
• Ability to meet deadlines.

Key performance outcomes

Effective communication

• Portrays a positive image of the Care Inspectorate when communicating both inside the organisation and externally.
• Selects appropriate communication, style and methods depending on the needs and abilities of the audience.
•  Listens actively to people, questions and checks understanding.

Planning and organising

• Uses a systematic approach to make efficient use of time and manage workload.
• Recognises the need to be flexible to meet changing priorities.
• Prioritises work effectively to meet deadlines and objectives.

Flexibility

• Demonstrates a flexible, positive approach to work.
• Listens to feedback and ideas from people and will take appropriate and considered action.
• Adapts well to change, adjusting priorities as required.
• Understands where a flexible approach is required.

Team working

• Remains tolerant and fair towards others, values diversity and is non-discriminatory in their actions.
• Values and makes use of the skills, knowledge and experience of others.
• Works co-operatively and supportively with others.

Please note – these are key performance outcomes to be used to recruit into the role.